Returns & Refunds

At The Maison Reserve, we understand that things happen—which is why we're glad to offer our customers a 30-Day No-Hassle Returns/Exchange Policy. If you need to return an item for ANY reason, you can do so within 30 days; you simply cover return shipping and a restocking fee. It really is that straightforward.

Every return is subject to a 15% restocking fee, determined by the condition of the product once the return is complete.

To arrange a return and receive a return authorization number, customers must first get in touch with The Maison Reserve at support@themaisonreserve.com. After we receive and inspect your return, we will send you an email letting you know that your returned item has arrived. We will also tell you whether your refund has been approved or declined (we need to confirm that the item is in good working order and shows no signs of damage). Once your return is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within three days to three weeks, depending on your payment method and/or your bank's policies.

To be eligible for return or exchange, products must be like new, undamaged, and include all of their original packaging and accessories.

If a product shows visible signs of wear and use, or is missing items, to the point that The Maison Reserve can no longer resell it as a "new" product, the returned item will be treated as a refurbished unit and a 40% restocking fee will apply.