Shipping Policy

All in-stock orders leave our warehouses within 1–3 business days.

ORDER CONFIRMATION

The moment your order is placed, you'll receive an order confirmation email. (If it doesn't arrive, please reach out and a representative can send over a digital receipt of your purchase.) This email confirms that your order has been entered into our system and that your credit card has been authorized for the purchase. As soon as we receive your order, we begin processing it to verify that the item is in stock and ready to ship right away. If your item turns out to be on backorder or unavailable, we'll email you to ask whether you'd like to keep the order or cancel it for a full refund. If your item(s) are available to ship immediately, we'll process the charges and submit the order for shipment.

ORDER SHIPMENT

Please check the lead times listed on each product page. Once shipped, items will arrive within 5–10 business days after the order has gone out.

Because of high demand and limited supply, certain items can only be placed on backorder at particular times. Please contact customer service to ask about the availability of any item.

For rush shipping rates and options, please get in touch. We'll send tracking information to the email address you provided at checkout within 24 hours of your order leaving the warehouse. If you haven't received tracking information from us within four business days of placing your order, feel free to follow up with us at support@themaisonreserve.com.

Large items shipped by freight (rather than UPS or FedEx) require a signature at delivery. The shipping company will call you to schedule a delivery day and time that works for you.

PRODUCT QUALITY GUARANTEE

Please inspect the packaging of your item(s) as soon as they arrive; if you spot any damage, contact us IMMEDIATELY. If your item(s) do arrive damaged, please reach out within 48 hours of delivery and send photos to support@themaisonreserve.com. We'll file an insurance claim on your behalf and gladly work with you to resolve the issue or replace your order.

CANCELLATIONS & REFUNDS

As a general rule, most of the items we carry can be returned within 30 days of receipt, provided they are in new, unopened condition.

Returned products must be sent back in their original packaging and include all of the parts and components they came with. For any warranty issues, please contact the manufacturer.

If the product is damaged, the customer is not responsible for the return shipping costs or restocking fees that would otherwise apply.

Customer remorse: If the product is not damaged, the customer will be responsible for paying the shipping and restocking fees, and will receive a refund of the remaining balance.

Please photograph any damage when you receive the item, and report that damage to the delivery carrier if the product was sent by LTL or freight (rather than by UPS, FedEx, USPS, and so on).

Some items may carry a 15% restocking fee. The customer is responsible for return shipping as well as the original shipping cost—even if the item shipped with "free shipping." Any damage to products may void the return.

Returns must include an RMA number. Please contact us so that one can be generated for you.

If you have any questions about the return policy for a particular product, we're here to help. Just reach out and we'll respond within 24 hours.

As noted in the Product Quality Guarantee, any item that arrives in less-than-perfect condition or with missing parts will be taken care of at no extra cost. If no resolution is reached, refunds will be issued to the original credit card you used when placing your order.

It is the customer's responsibility to confirm that the product complies with their state, county, or city codes. If your purchase will be subject to inspection by a county or city inspector, please ask them in advance what they require.